Shipping policy

1. Processing Time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the shipping method chosen at checkout:

Note: Delivery delays can occasionally occur due to unforeseen circumstances. At present, we only ship within the UK.

3. Free Shipping

We offer free standard shipping on orders over £50.

4. Shipping Destinations

We currently ship to the following locations:

Domestic: [e.g., United Kingdom]

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package. 

6. Damages and Lost Items

We are not responsible for packages lost or damaged during shipping. If you receive a damaged item, please contact us immediately at hello@yonca.co with photos, and we will assist in resolving the issue.

7. Returns and Exchanges

For information on returning or exchanging an item, please refer to our Refund Policy.

8. Contact Us

If you have any questions about shipping, feel free to reach out at hello@yonca.co.